Return Policy

Return Policy

1. An RGA (Return Goods Authorization) number must be obtained before any product can be returned for any reason, please call customer service for number.
2. Please check your order a soon as possible, all shortages must be reported within 48 hours of receipt.
3. You have 14 days to return an item. All returned items must be in their original boxes and in unused re-saleable condition. A restocking charge of 20% will be applied. Shipping charges are non-refundable.
4. The customer shall pay all freight on returns, unless there is a defect in product or an error on our part. If an item is damaged or has a defect we will ship another at our own expense upon return of the item.
5. Refunds will be credited to the original purchasing credit card account only after receipt of returned items.
6. No returns or credit on any left over hardware due to over ordering or for any other reason on quoted projects.
7. Due to the custom made nature of our plaques and signs, we can not accept any returns, exchanges or cancellations.